Ticketing Manager

Craft Lake City is looking for a Ticketing & Gates Manager for our Ticketing & Gates Team. The Ticketing & Gates Manager will be responsible for team preparations & standards, managing the training of the cashier team, configuring and testing POS systems, and working on-site for the duration of our festivals to ensure the department runs smoothly and successfully. This is a year-round, part-time, contract position with a weekly time commitment of 15-20 hours per week for Festival preparation, with hours increasing as the festival draws closer. Weekly time commitments will begin in May and lead up to the Annual Craft Lake City DIY Festival the second week of August, as well as the Annual Craft Lake City Holiday Market in Ogden, Utah the first weekend of December. The Ticket and Finance Manager is required to be on-site for the duration of the DIY Festival, so working long hours are factors you should consider and keep in mind when applying for this position. 10-20 post-festival and Holiday Market hours per week will also be required for inventory reconciliation & other wrap up tasks. Responsibilities:Build and maintain ticketing operations and reporting for all events for Craft Lake CityCommunicate regularly with CLC staff, ticketing staff, vendors, and other affiliated parties Assist with event programming, ticket holds, ticket accounts and other ticket detailsManage patron facing customer service needs as it relates to ticketingCommunicate regularly and assist internal departments and external event personnel with any ticketing needs and concernsAttend all relevant meetings, functions and discussionsAct as manager and liaison at events including but limited to Sales, Guest List, Operations, Cash Management, Reporting and Customer ServiceAssist with monitoring of ticket sales and maintenance of ticketing systemTrack and reconcile ticket stock inventoryMaintain accurate accounting records and archives, complianceReceive and maintain ticket fulfillment and process invoices to completionMonitor supplies and equipment, as well as, report and follow up on any ticketing repair issuesAll duties as assigned by managementWork with CLC management and ticketing vendor to set-up events, place holds, process orders and release tickets in a timely fashionQualifications:-2-3 years experience as a box office manager or representative, including management level work experience -Ability to lead a team under pressure; has strong stress management abilities -HONESTYespecially when it comes to handling cash and card transactions and/or any personal information -Professionally interact with Festival patrons and visitors -Excellent at listening, taking direction -Ability to adapt and be flexible when necessary to help other team members -Ability to think quickly and resolve problems that may arise with an outdoor event -Must be punctual -Impeccable customer service skills -Excellent communication abilities -Knows how to spell team player without an I or me -Previous experience with Square POS (Point of Sale) platform/software is a bonus -Previous experience with Google Drive, Docs, & Sheets desired -Previous experience with large events desired Requirements:-Must have flexibility/willingness to work in-house at the Craft Lake City office 5-15 hours per week, with start date in April/May -Must be able to commit to working the DIY Festival weekend, Friday. August 9, Saturday, August 10 and Sunday, August 11 2024 as well as the Annual Craft Lake City Holiday Market in Ogden, Utah on Friday December 6 and Saturday, December 7, 2024. -Must have flexibility/willingness to complete 10-20 post festival and holiday market hours -Must have own cell phone and laptop computer, with willingness to use for Craft Lake City tasks Craft Lake City is an equal opportunity employer. Craft Lake City will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, neurodiversity, religion and national origin. Individuals from all cultures and communities are encouraged to apply.