Tech Support Specialist

As the Technical Support Specialist, (Level1), you will be responsible for being the first point of contact in supporting our Help Desk and be tasked with troubleshooting hardware/software and PC issues to effect real-time problem analysis and resolutions, while supporting 500-700+ end users. With a great global presence and over 40+ distribution locations in the USA. This is a great place to work and will be committed to help in cultivating your personal growth and success. NOTES: Must live in or around the Chicagoland area to be considered. Location is NWest suburbs of Chicago, Hybrid schedule, flexy start times, excellent benefits from first day of employment, Salary $52-55k, 401k match, profit sharing plansDaily Tasks:Provide first level end user support to team members throughout the company; interpret, analyze, diagnose, document and resolve customer support issues related to internally supported hardware, software and phones.Provide support with provisioning of IT equipment and software for our Enterprise IT Service desk.Work closely with 3rd party service providers on open tickets that require support to resolve.Manage the daily activity, administration, maintenance, and system management issues.Monitor equipment performance and determine if upgrades of hardware and software are required.Administration of Microsoft Office/365 and Microsoft Intune for user accounts and device support.Required Technical Skills:Must have a minimum of 2-3 years of technical or help desk support or related experience.Proven experience with personal computer equipment.Must have advanced PC Word processing, spreadsheet and Windows skills.Advanced technical knowledge of techniques and procedures of software and network support for multiple users.Must understand installation, configuration and troubleshooting process for software, hardware, networking equipment. HS Diploma required and/or an Associates or Bachelor degree in a computer related field is preferred.