Team Member

Overview:We are seeking a highly motivated and experienced Team Leader to join our mobile detailing team. As a Team Leader, you will be responsible for overseeing the day-to-day operations of the jobs, ensuring exceptional customer service, and driving customers to join our recurring service option. This is a leadership role that requires strong organization management skills and the ability to effectively lead and motivate a team.Responsibilities:- Complete 2-4 weeks of hands on training with Owner/Manager- Drive from job to job (We are MOBILE).- Provide excellent customer service and ensure customer satisfaction- Oversee the team, keep things moving efficiently, keep team organized- Restock inventory of products and equipment if needed- Create and implement strategies to increase diligence and meet Prima Detailing's Standards. (Get things done quickly and pay attention to detail).- Ensure high-quality service delivery, running scheduled jobs, and provide proper guidance to the team when doing so.- Handle customer complaints or issues in a professional manner- Maintain a clean and organized environment- Collaborate with Assistant Manager/Owner to develop and implement operational procedures- Utilize Jobbers system for transactions and reporting customer detailsExperience:- Proven ability to upcharge a customer with our add-ons (If need be). Add-ons being things like steam cleaning, stain removal, dog hair removal, etc. (This will be talked over during training.)- Excellent time management skills with the ability to prioritize tasks effectively- Exceptional customer service skills with a focus on building positive relationships- Proficient in using Jobbers systems for transactions and reporting customer details- Proven ability to adapt to new situations, and must be extremely willing to take criticism and feedback from Owner/Manager.We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are a dynamic leader with a passion for detailing or cars, we would love to hear from you.