Senior User Researcher

Redox is on a mission to make the world’s healthcare data useful. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 4000+ provider organizations and 500+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems. Opportunity & ImpactWe are seeking a Senior User Researcher to join our fast-growing Product team. As a Senior User Researcher, you will be responsible for leading and executing user research initiatives to inform the design and development of our products and services. You will work closely with cross-functional teams including designers, product managers, engineers, and marketers to advocate for the user and ensure their needs are at the forefront of decision-making processes. Through a combination of qualitative and quantitative research methods, you will uncover insights that drive improvements to the user experience and contribute to the overall success of our products.As a Sr. User Researcher, your responsibilities will include: Responsible for owning & operationalizing customer feedback/VoC to drive/support the roadmap and Go-to-Market strategiesCollects, organizes, and synthesizes the voice of customer feedback into an actionable way to drive the priority of the roadmap & do customer validation in prod dev & GTM processesAnalyzes & presents feedback trends over time across key markets/customer types to expose unmet needsWorks cross-functionally to plan, lead, and develop qualitative research projects to support new market/opportunity discovery work - script development, unbiased questioning, etc. Deeply understand the needs of a wide range of usersCollaborate closely with Product Managers and Designers to identify and prioritize research needsLead all aspects of exploratory and evaluative research (planning, recruiting, moderation, analysis, and synthesis)Effectively communicate research findings back to squads and to the broader Product teamBe an advocate for the user and for how research can improve our productsTo be successful in the role, your skills and experience should include: 5+ years experience with user research for software products, preferably as part of an in-house product teamHas been a part of building a research function at a scale-up company and can work hands-on with Product org and other cross-functional teams Deep empathy for users and a passion for building great experiences and can engage well with customersA strong record of helping product teams find actionable insightsExperience applying a variety of research methods in a remote and face-to-face settingExperience applying usability testing and other methods to validate designs in a remote settingThe ability to adjust quickly as business needs changeDeep empathy for users and a passion for building great experiences and can engage well with customersCan build strong internal relationshipsDetailed and disciplined in written communicationExperience conducting research for highly technical products preferredDegree in a related field such as Human Computer Interaction, Human Factors, Cognitive Science, Experimental Psychology preferredProficiency in Gong, Confluence, JIRA and ProductBoard requiredExperience organizing research findings using Dovetail, Airtable or similar preferredNice to have skills: API experience Info about Redox’s market/landscape#LI-TA1Please keep reading...Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualifiedAbout Redox - Take a look here: https://youtu.be/4OjENXR6UXAWhat We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.Other Stuff About UsRedox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at RedoxAs part of our ongoing work to build more diverse teams at Redox, when applying, you will be asked to complete a voluntary EEO survey. This survey is anonymous, we cannot link your application record with your survey responses. - We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and in our Hired Redoxers. We take this data very seriously and really appreciate your willingness and time to complete that step in the process. We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of ConductSuccessful candidates must be eligible to be employed in the US and must reside & work in the continental US. Thank you for your interest in Redox!