Patient Care Coordinator

2024-03-19
Victoria, BC, Canada
Vein Healthcare Center
At VHC, we always put our patients and their comfort and care first. Our team is a dedicated group of people who focus on the treatment of varicose veins and vein-related diseases. Because the first point of contact for our patients is often on the phone or at the reception desk, the Patient Care Coordinator must share our patient-first attitude.Duties include:Welcoming everyone who walks through the door or calls the practiceAssisting patients during the intake process of filling out forms and collecting insuranceScheduling patients and organizing and updating providers daily schedulesCollecting and recording of patient paymentsAnswering a multi-line phone, routing calls appropriately, retrieving phone messages and prioritizing return callsAssisting providers with patient flow and any other assistance they may needBenefits include:The opportunity to work in a supportive, caring, team-oriented environmentCompetitive salaryPaid time offHealth benefits401(k)Flexibility with work hours (32 to 40 hrs/week)Required qualifications:Ability to understand and work with a complex scheduling system. Individuals who love puzzles have thrived in this position. Crosswords, word problems, rubik's cube, and other brain teasers.People-personAbility to put patients needs first at all timesAbility to multi-task and organizeStrong comfort with office technologyProficient with computers and Microsoft Office suiteCustomer service experience

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