Office Assistant/ Service Coordinator

OFFICE ASSISTANT / FIELD SERVICE COORDINATORPrimary Job Functions:You will be responsible for managing and prioritizing incoming service requests, assigning tasks to the appropriate technicians, and ensuring timely resolution of issues. You will act as the primary point of contact for our clients, communicating updates, managing expectations, and ensuring exceptional customer service. This role requires excellent organizational skills, strong communication abilities, and the ability to thrive in a fast-paced environment.DAILY DUTIES:Answering phone calls and monitoring incoming emails as soon as they are receivedResponding to Email inquiries and/or requests in a timely fashion to keep customers updated on work statusIdentifying and assessing customer needs to achieve satisfactionMaintain a daily service schedule and dispatch technicians in a timely and efficient manner to maximize productivityMake important scheduling decisions based on many variables related to time and distance, skill level and job priorityKeep constant communication with technicians before and/or after each call to maintain proper reports and flow of workContact client to let them know approximate ETA of technician and/or status of each service callSchedule return trips with clients as needed (such as if parts are on order)Ensure all information and documentation is properly captured by technicians before processing service tickets into InvoicesAccurately enter and maintain customer work orders and invoices within QuickBooks and other software programsPerform additional work as directed by manager including administrative activities and clerical tasksPosition RequirementsQuickBooks Desktop, Microsoft Office, Google Docs, Build OpsAbility to prioritize new tasks as they come inExcellent written and verbal communication skillsHigh attention to detail and strong organizational skillsAbility to calmly handle stressful situationsAbility to work independently without directionWorking ConditionsYou will be working in a small office environmentYou must be able to sit for long periods of time in front of a computer screen.Compensation/Schedule$18 - $20 per hour (depending on experience)Full -Time (40 hours per week)Work Hours: 8:00AM - 4:30PM | Mon-Fri | Weekends OFF