Medical Office Front Desk

Synergy Primary Care is an Internal Medicine primary care clinic. We are seeking an experienced, friendly, self-motivated, respectful, and reliable front desk assistant! This position is going to be in a solo private practice setting in Irvine. Bilingual (Cantonese, Mandarin Chinese preferred). We are looking forward to your application.Responsibilities.Accurately verify eligibility of health insurance plans. Notify and explain to patients payments due. Collect payments (decide on copay vs coinsurance vs deductible vs cash pay).Take phone calls: scheduling visits, fulfilling medical record requests, follow up remainder, address patient's need, call insurance company for inquiry, return missed calls, answering billing questions etc.Greet patients courteously, checking in patients, uploading documents (proof of insurance, ID, intake forms etc).Be familiar with HMO vs PPO vs Medicare vs Medi-Cal vs EPO vs IPAsKeeping daily schedule organized, keeping patients current status up to date for the day.Identify the accuracy of patients' schedule for the whole week.Organizing and maintaining patient records in a HIPAA-compliant mannerRetrieving and converting format of patient records, uploading to EMR.Maintain sanitary condition of the office dailyChecking faxes daily. Sort out faxes, upload or respond to faxes. Notify colleagues for appropriate follow up.Responding to text messages, emails.Administrative worksFilling out forms on behave of providersPerforming partial billing duties (updating patient's financial account, checking response from insurance claims, identifying erroneous claim results etc)Other relevant miscellaneous responsibilitiesQualificationsExcellent customer service skills, flexibleMust be friendly, organized, courteous and respectful, punctual, diligent, compassionate, adherence to HIPAAHigh school diploma or above (required)EMR experience (preferred)Knowledge of ICD-10 codes (preferred)Medical Assistant experience (preferred)Able to write, read, speak English fluently (required)Able to write, read, speak Mandarin/Cantonese (preferred)