IT Engineer

Looking for an individual to support a comprehensive low-voltage company and also be able to confidently fulfill (any or all of) the following scopes for IT Help Desk Support. This is not a remote position.Prior experience in the desired position is a must. Do you have experience in provisioning and installing Sonic Firewalls? Do you have experience with Microsoft 365, and Microsoft Products? Brivo? Control 4?Can you travel to different client sites for installation and stabilization?Level 2 support Support desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Must be able to handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. A level 2 tech may either 1) be limited to only solving known issues and escalate new issues to level 3; or 2) be authorized to research and implement fixes for new issues and escalate to Level 3 if not covered under level 2. A minimum of 5 years experience as a Level 2 Support will be required.Level 3 support Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.