Inside Account Manager

Job Duties/Responsibilities:Develop new customers and retain existing accounts by applying a consultative approach, including but not limited to: design, marketing and product offerings.Grow account base according to goals mutually set by yourself and manager.Perform annual review and analysis of customer activity to build and benefit customer efficiency, cost, and company profitability.Serve as first line of contact with customers.Facilitate communication with appropriate personnel, including (but not limited to) prepress, scheduling, production and mailing managers.Plan and consult within a team-based work environment to coordinate customer activity, challenges and project work.Create or obtain an accurate job plan for each order and assign to a job in Order Entry. Ensure that the job plan is priced. Resolve any production planning or cost deviations that occur between original estimate, if one exists, and final job plan.Monitor job status and maintain workflow by working closely with production personnel and customers, including having a complete understanding of all aspects of the customers projects.Communicate all job status updates directly with customers, scheduling and purchasing.Perform any and all reasonable functions needed to satisfy our internal or external customers as they relate to quotes, proofs, and projects.Maintain records of all account activity within sales database, and act as primary point of contact for all sales-related communications.Organize and implement post-sale delivery and implementation of APC solutions at customer locations. Attend sales meetings, represent APC and promote products at customer meetings and networking events.Perform other duties as assigned, working in various capacities, and in other departments as workload dictates. Qualifications & Requirements: A college degree in business, communications or related field preferred 1-3 years of successful experience in Hospitality, Retail Sales, or Business to Business Sales Experience in the printing industry or other graphic arts field a plusProficiency in basic math is desiredExcellent verbal, written, interpersonal, and presentation skillsHighly motivated; self-starter with strong problem-solving ability requiredAbility to work well under pressure and within tight deadlinesAbility to stay organized, multi-task, and prioritize in a fast-paced environment Maintain a valid drivers license and own transportationLocal travel within assigned client base (generally within a 100-mile radius of Madison)Occasional evening or additional hours may be requiredWorking knowledge of Microsoft Office Suite, familiarity with MAC a plus