French-speaking Customer Service Help Desk

Alphanumeric is hiring a French-speaking Customer Service Helpdesk to work from home providing level one technical support in English/Portuguese to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any sales or providing medical advice. Please be aware we can only hire people already based in Portugal with fully legal and valid documentation to work in Portugal (fiscal number, social insurance number and title of residence if you're not a citizen). If you do not meet these requirements please do not apply.Please apply with your resume in English.Why should I apply, you may ask?Fully remote position, from wherever you want in PortugalWorking hours: Flexible schedule, current active schedule is Monday to Friday within the hours of 3pm to 12am (Portugal).The training weeks will be 4 and the schedule is from 13h00 - 22h00 (Portugal) // after completing the training you will have the normal shift. Salary of 13.500€ gross/year (divided in 12 or 14 payments, as you wish). Start date: April 27th - 2024Internet allowance of up to 50€ per monthPrivate health insuranceFull training provided and dozens of E-Learning courses availableNo mandatory need for a college/university degree Mandatory Requirements:Fluent in Portuguese and English. Legal documentation to work in Portugal (fiscal number, social insurance number and work permit if not an EU citizen)Experience in Customer Service, IT Support, Technical Support or related fields.Position Summary:Provide Service Desk support to external customers and usersReceive, document and track all incoming customer/user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions and Responsibilities:Provide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers