Financial Care Agent

The Financial Care Agent is responsible for effectively negotiating the resolution of early stage past due accounts on behalf of clients while maintaining a high level of customer satisfaction, by providing a professional, positive, and empathetic experience to each consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements.Full-Time & Part-TimeEssential Functions Meet or exceed productivity goals established by the Client and CompanyEfficiently manage customer accounts and file records according to Company and Client work standards:o Efficiently handle and maintain customers accountso Accurately and thoroughly update and document account noteso Use probing questions to assess the consumers situation and assist with resolving issues according to clients work standardso Negotiate for payment arrangements on delinquent accountso Quickly make knowledge-based decisions to resolve the related issues Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updatesComplete all assignments as required or requested by Operations managementMaintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and proceduresCommunicate professionally and appropriately with clients, consumers, co-workers, and managementMeet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and proceduresKeep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and proceduresMaintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirementsAdhere to all Company and customer confidentiality and security policies and procedures Non-Essential Functions Perform other duties and special projects as assignedSupervisory Responsibilities/Accountabilities This position does not require Supervisory Responsibilities/AccountabilitiesRequirements High School Diploma or General Educational Development (GED) certificateTwo or more years of applicable customer service or related experienceProficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systemsExcellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detailAbility to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgmentMust adhere to all Company, Client and Consumer confidentiality and security policies and procedures