Field Service Technician

About Us:At Allstate Computers, we specialize in managed IT and cybersecurity services, setting the standard for excellence and integrity in the industry. Our approach is built on a foundation of ethical action, quality customer service, and a commitment to trust and loyalty. We pride ourselves on building strong relationships with our clients and fostering a culture of continuous improvement and excellence. Our team is our greatest asset, and we empower each member to contribute ideas, pursue excellence, and grow professionally. Join us, and be part of a dynamic team that thrives.The Role:Were seeking an experienced IT Field Service Technician who is passionate about providing exceptional technical support and service. This role is perfect for someone who values integrity, strives for excellence in their work, and enjoys building relationships with clients and team members alike. Youll be the face of Allstate Computers, embodying our core values in every interaction and service call.Responsibilities:Perform installations, service, repairs, and maintenance on computers, servers, phones, and network equipment at customer locations and in our tech lab.Provide technical support to clients both on-site and remotely via phone or email.Configure network equipment (firewalls, switches, wireless access points) according to specifications provided by one of our engineers.Occasionally run and manage network cabling tasks, including re-termination and installation of cables, mounting equipment to walls, ceilings, or racks.Ensure all services are performed to the highest standards, reflecting well on our company's commitment to excellence.Embrace opportunities for professional growth and skills improvement, contributing to our culture of continuous learning and advancement.For more complex issues that arise, collaborate with senior technicians and engineers to devise, and implement effective solutions, maintaining our high standard of service and technical excellence.Required Qualifications:High school diploma or equivalent certification1 2 years of experience as an IT technician, field service technician, or similar role.A willingness to constantly learn and improve skillsExperience with Microsoft Windows desktop operating systemsExperience with IP networkingStrong understanding of computer systems, mobile devices, other tech products, and network configurationsExcellent diagnostic, problem-solving, and customer service skillsA clean and valid drivers license and willingness to travel to client locations using our company van.Ability to communicate effectively in both technical and user-friendly language.Preferred Skills:Experience working in fast paced MSP environmentsExperience with server operating systemsExperience with Apple/Mac devicesExperience with Microsoft 365 and Entra ID (formerly Azure AD)Experience with HIPAA or other similar regulatory complianceCompensation:We value our team members and their contributions to our success, which is why we offer a competitive compensation package for the IT Field Service Technician role. The starting salary range is $40,000 to $50,000 per year (not including bonuses), based on your skills and experience. In addition to financial compensation, we provide one week of paid time off (PTO) following your first 90 days with us and two weeks of paid vacation after completing your first year. Recognizing the importance of continuous professional development, we are committed to offering exceptional training opportunities. This includes comprehensive in-house training and support for external training courses, underscoring our belief in investing in our employees' growth and development. We firmly believe that our company's success is a reflection of our team's excellence, and we are dedicated to supporting each team member in achieving both our collective goals and their personal aspirations.