English (speaking) Customer Service Help Desk Analyst

Alphanumeric is hiring a English-speaking Customer Service Helpdesk to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any sales or providing medical advice. Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines.If you do not meet these requirements please do not apply.Please apply with your resume in English.Why should I apply, you may ask?Fully remote position, from wherever you want in PhilippinesWorking hours: Flexible schedule, current active schedule is Monday to Friday within the hours of 7pm and 4am (Philippines).There are 4 weeks of training also requiring a flexible scheduleSalary of Php33,500.00 gross monthly Start date: 30th of May, 2024Internet bill reimbursement.Private health insuranceFull training provided and dozens of E-Learning courses availableNo mandatory need for a college/university degree Mandatory Requirements:Fluent in English. Legal documentation to work in Philippines.Experience in Customer Service, IT Support, Technical Support or related fields.Position Summary:Provide Service Desk support to external customers and usersReceive, document and track all incoming customer/user calls for immediate remedy and closureUtilize computer and database information to update incident statusServe as the single point of contact (SPOC) for incidents, including owning the call through closureEssential Functions and Responsibilities:Provide service desk support to contracted clientsUse defined procedures for responding to customer callsCollect information from caller and document data elements in designated toolMaintain records of all calls from customers using designated Service Management toolProvide detailed documentation of all steps involved in resolving customer issuesEscalate issues to the appropriate department and personnelInvestigate, examine, troubleshoot and solve hardware and software issues quicklyMaintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers