Dispatcher

Summary: Serves as primary communication link between bus operators and supervisors, maintenance technicians, and first responder/emergency servicesEssential Duties and ResponsibilitiesMaintains appropriate radio/cell phone contact with Bus Operators on the job at all times during shiftAnswers incoming phone calls to provide customer serviceTransmits information to and from Bus Operators to support timely and safe travel along defined routsAssigns vehicles and ensures Bus Operators are properly equipped to being and end their routes by maintaining records of assigned vehicles, keys, inspection forms, manifests, etcReviews all driver manifests for accuracyInspects Bus Operator appearance at check-in to ensure individual compliance with standards of professionalism (grooming, uniform, readiness and ability to safely operate vehicle), and promptly notifies supervisor of any issues; prevents visibly impaired Bus Operators from driving pending supervisor decisionChecks-in vehicles and all equipment issued to Bus Operators as they return at the end of shiftMaintains a listing of buses out of service and remove when they are placed back in serviceReviews pre and post trip inspection forms and notifies maintenance of needed repairs and/or maintenanceComplete end of shift report and forward to maintenance with any repairs that are needed on the vehiclesRecords and notifies Bus Operators of schedule or route changes, special needs passengers, non-standard stops, and other changes or events affecting the assigned routes.Responds to Bus Operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnelCommunicates appropriately with Bus Operators and members of their chain of support. Notifies supervisor of tardy or absent drivers and requests replacementMonitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore TransitPrepares written incident/accident reports on all events occurring within assigned shiftPrepares next shift Bus Assignment and Sign In/Out sheets, manifests and fare sheetEnsures buses depart, run, and return on time; notifies supervisors of any issues or delays that occurMaintains a variety of records, including sign-in and out sheets, vehicle inspection reports, complaint forms, incident/accident reports, etcAssist Human Resources with distributing policy updates and collecting acknowledgement forms from Bus OperatorsFold route schedules as needed, place schedules in correct locationsPrint route schedules as neededMonitor security cameras to ensure safety of employees, customers, vendors, visitors, etcRespond to requests for gate access; only allowed authorized individuals through the security gateOther Job Duties as assigned.Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:InterpersonalCustomer ServiceManages difficult or emotional customer situationsResponds promptly to customer needsMeets commitmentsInterpersonal SkillsFocuses on solving conflict, not blamingMaintains confidentialityListens to others without interruptingKeeps emotions under controlRemains open to others ideas and tries new thingsOral CommunicationSpeaks clearly and persuasively in positive or negative situationsListens and gets clarificationResponds well to questionsParticipates in meetingsWritten CommunicationWrites clearly and informativelyEdits work for spelling and grammarAble to read and interpret written informationTeamworkExhibits objectivity and openness to others viewsGives and welcomes feedbackContributes to building a positive team spiritPuts success of team above own interestOrganizationDiversityDemonstrates knowledge of EEO PolicyShows respect and sensitivity for cultural differencesPromotes a harassment-free environmentEthicsTreats people with respectKeeps commitmentsInspires the trust of othersWorks with integrity and ethicallyUpholds organizational valuesOrganizational SupportFollows policies and proceduresCompletes administrative tasks correctly and on time.Supports organizations goals and valuesSupports affirmative action and respects diversitySelf-ManagementJudgementExhibits sound and accurate judgementMakes timely decisionsProfessionalismApproaches others in a tactful mannerReacts well under pressureTreats others with respect and consideration regardless of their status or positionAccepts responsibility for own actionsFollows through on commitmentsQualityDemonstrates accuracy and thoroughnessApplies feedback to improve performanceMonitors own work to ensure qualityQuantityCompletes work in timely mannerWorks quicklySafety and SecurityObserves safety and security proceduresDetermines appropriate action beyond guidelinesReports potentially unsafe conditionsUses equipment and materials properlyAdaptabilityAdapts to changes in the work environmentAble to deal with frequent change, delays or unexpected eventsAttendance/PunctualityIs consistently at work and on timeArrives at meetings and appointments on timeDependabilityFollows instructions, responds to management directionTakes responsibility for own actionsKeeps commitmentsInitiativeVolunteers readilyLooks for and takes advantage of opportunitiesAsks for and offers help when neededQualificationsTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or general education degree (GED); or one to three month related experience and/or training; or equivalent combination of education and experience.Driver LicensePreferred but not required. A valid Driver License with three or less points.Language SkillsBasic skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one small group situations to customers, clients and other employees of the organization.Mathematical SkillsMinimum skills Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.Reasoning AbilityBasic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer SkillsBasic usage is required. Ability to learn dispatch system and scheduling softwareInternet to look up driving directions to a scheduled stopWord Processing softwarePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Stand OccasionallyWalk OccasionallySit - RegularlyUse hands to finger, handle or feel RegularlyReach with hands and arms OccasionallyTalk or hear RegularlyLift weight or exerts force (push, pull and/or lift)Up to 10 pounds RegularlyUp to 25 pounds RarelyVisual DemandsClose visionDistance visionAbility to adjust focusWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Environmental ConditionsWork near moving mechanical parts OccasionallyFumes or airborne particles OccasionallyOutdoor weather conditions RarelyVibration RarelyNoise level in the work environment is usuallyModerate noisePLEASE SEE LINK BELOW TO APPLYhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=103107&clientkey=F3CD2D6D4EA177C3B6D55E79A4BD187B We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.