Customer Support Specialist

Who are we looking for? We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes! Where? This is a remote position, allowing you to work from the comfort of your home in Brazil.️ When? Starting as soon as possible - May 2024. ABOUT THE ROLE As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the Brazilian market but also globally You will support Meta and Google marketing issues within our platform Processing and discussing product feedback with our product managers, and reporting any discovered issues Share ideas for continuous improvement and new learnings YOUR HIRING JOURNEY WITH US: Answer the questionnaire when submitting your CV Homework - show us mainly your learning skills in practice and a short video presentation Interview with the Recruiter, Team Leader, and a team member Team meeting Get the offer WHO WE ARE Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video. Official partner for the big players - Meta Business & Instagram and Google.Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.Do you like what you’ve seen? Apply now & let's learn more about each other! In the meantime, you can get to know us better on our Linkedin and Instagram. RequirementsABOUT YOU You are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other, so there is a helping hand. But consider if the remote setup is the one for you. You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same) Being fluent in English and Brazilian Portuguese is a must, together with patience and empathy are important tools for a successful Customer Support Specialist Some basics in Meta and/or Google Ads will be a great plus The job is sometimes also technical so you should know the basics of SQL and Internet browser development tools You will be working remotely with us so we expect you already have the home office setup ready BenefitsPERKS AND BENEFITS☕ Meal vouchers (of BRL 35/working day)⚕️ Health Insurance plans‍ Education budget 30 days of paid vacation leave per year of service accrued gradually Quarterly bonuses…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us? WE CARE ABOUT AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive. LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs. OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers. EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters. Send your CV in English, please!Please note that we will only accept CVs submitted in English; applications in Portuguese will not be considered.About the companyOur historyROI Hunter is a SaaS startup, building an ad-tech platform for eCommerce.A certified Google and Facebook Marketing Partner, we have access to Facebook & Google global communities, knowledge and technology (including APIs).Founded in 2014 in Brno, Czech Republic, we closed a $5.19 Million Series A investment in 2018. Our global presenceYou can find our 85+ Hunters around the world in offices in São Paulo, London, Prague, Brno, Dubai and few of them work remotely with us.Our current challengeAnybody can scale, but we want to scale toward sustainable growth. Therefore we are working on a new Product Marketing platform. Join us to help us achieve business decisions that make sense and build a must-have product for our e-commerce clients.