Customer Service Representative
2024-05-07
USA
Golden Customer Care
Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.
We're Looking For A: Customer Service Representative
Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
Call Center Hours of Operation: All shifts include at least one weekend day
7:00AM-6:00PM MST Monday-Friday
7:00AM-5:00PM MST Saturday/Sunday
Training Schedule: Paid Virtual training (4-5 weeks)
8:00 AM to 4:30 PM MST Monday-Friday
The Golden Difference. How are we different from other companies?
Medical, Dental, and Vision insurance for no cost on employee-only plans
Employee Stock Ownership Plan
401k retirement contribution
Paid vacation, paid sick time, paid holidays, and floating holidays
What You'll Be Doing:
Handle various accounts simultaneously
This position will be responsible for taking Spanish and English customer calls
Research and reconcile problems concerning charges and payments
Correct/update customer information as appropriate
Document accounts with actions taken/customer requests.
Place orders for customers as requested.
Track shipments
Meet standard call center performance metrics
Perform other Duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
Maintain strictest confidentiality and discretion regarding customer information
Demonstrate critical thinking and problem solving skills
Adapt in a fast paced environment.
Initiative to work independently
Excellent attendance is required
Flexibility to work additional hours as may be required
Strong organizational and leadership skills
Strong attention to details
Strong customer service orientation
Strong understanding of phone etiquette
Strong written and oral communication skills in English and Spanish
Must be able to effectively cope with typical job stress
Must be able to establish and maintain effective working relationships with others.
Must be able to contribute to a positive working environment.
Click here to learn more about general internet safety and our hiring practices.
Click here to view our Privacy Notice to Job Applicants.
We're Looking For A: Customer Service Representative
Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
Call Center Hours of Operation: All shifts include at least one weekend day
7:00AM-6:00PM MST Monday-Friday
7:00AM-5:00PM MST Saturday/Sunday
Training Schedule: Paid Virtual training (4-5 weeks)
8:00 AM to 4:30 PM MST Monday-Friday
The Golden Difference. How are we different from other companies?
Medical, Dental, and Vision insurance for no cost on employee-only plans
Employee Stock Ownership Plan
401k retirement contribution
Paid vacation, paid sick time, paid holidays, and floating holidays
What You'll Be Doing:
Handle various accounts simultaneously
This position will be responsible for taking Spanish and English customer calls
Research and reconcile problems concerning charges and payments
Correct/update customer information as appropriate
Document accounts with actions taken/customer requests.
Place orders for customers as requested.
Track shipments
Meet standard call center performance metrics
Perform other Duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
Maintain strictest confidentiality and discretion regarding customer information
Demonstrate critical thinking and problem solving skills
Adapt in a fast paced environment.
Initiative to work independently
Excellent attendance is required
Flexibility to work additional hours as may be required
Strong organizational and leadership skills
Strong attention to details
Strong customer service orientation
Strong understanding of phone etiquette
Strong written and oral communication skills in English and Spanish
Must be able to effectively cope with typical job stress
Must be able to establish and maintain effective working relationships with others.
Must be able to contribute to a positive working environment.
Click here to learn more about general internet safety and our hiring practices.
Click here to view our Privacy Notice to Job Applicants.