Customer Service Representative

As a Customer Service Representative, you will be a vital contributor to a team dedicated to making a difference in peoples lives. They know all about our products, and use that knowledge to work enthusiastically and compassionately with customers day-in and day-out while playing an important part in the success of the agency, agents, the company, and most importantly our members.Responsibilities:Interact directly with our customers by providing product and service information.Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.Coordinate problem resolution with appropriate departments.Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.Works with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement. Requirements for Success:High School diploma or GED equivalent.Ability to obtain Property and Casualty insurance license within first 2 years.Insurance and/or claims background is helpful.Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.Requires an understanding of numerical concepts to perform mathematical transactions.Strong attention to detail and accuracy. IFBI Perks:An organization that values work/life balancePaid Vacation/Sick Leave401K w/ MatchFull Time with a Monday - Friday schedulePotential for a yearly bonus with a possible payout of up to 20% of the salaryContests and IncentivesBenefits eligibility within 30 days of employmentNegotiable pay based on level of experienceCollaborate in a team environmentPaid volunteer hours