Customer Service Representative

Groupe Mnage Star is a leading provider of premier cleaning services, dedicated to delivering exceptional results and exceeding client expectations. With a focus on excellence and customer satisfaction, we take pride in our commitment to creating clean, comfortable spaces for our clients.Job Description:As a Customer Service Representative at Groupe Mnage Star, you will be the face and voice of our company, ensuring that every interaction with our clients is positive and professional. You will be responsible for addressing customer inquiries, resolving issues, and providing support to ensure a seamless experience. From scheduling appointments to addressing concerns, you will play a key role in maintaining our reputation for excellence in customer service.Responsibilities:Manage incoming customer inquiries via phone, email, and chatProvide accurate information and assistance to customers regarding our services, pricing, and policiesSchedule cleaning appointments and coordinate with our team to ensure timely service deliveryAddress customer complaints and concerns in a prompt and courteous mannerMaintain detailed records of customer interactions and transactionsCollaborate with other team members to optimize processes and improve overall customer satisfactionRequirements:Previous experience in customer service or a related field preferredExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to multitask and prioritize in a fast-paced environmentProficiency in Microsoft Office and basic computer skillsPositive attitude and a passion for delivering exceptional customer serviceIf you are passionate about providing outstanding customer service and thrive in a dynamic team environment, we want to hear from you! Join Groupe Mnage Star and be a part of our mission to make every space sparkle. Apply now with your resume and cover letter detailing why you would be the perfect fit for this role.Salary: $20.25 per hourBenefits:Dental careExtended health carePaid time offVision careSchedule:8 hour shiftMonday to Friday