Customer service representative

Looking for Customer service/retention reps to service Safety Alert Center's valued customers. We provide medical alert units for seniors and are looking for positive candidates with phone/computer experience in customer service.Main job duties - take incoming calls from customers of safety alert centerprovide information regarding service, payment terms and proper usage of medical alert unitField cancellation requests with an attempt to retain the customerProvide technical assistance/troubleshooting for the medical alert unitsRequired skillsMust have strong customer service skills focused on conflict de-escalation and resolutionMust be computer proficientAbility to proficiently operate multiple programs to achieve dept goalsProficient with Microsoft office 365 and ExcelSchedulingMonday through Friday 9am EST to 5pm EST