Customer Rep

Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service.Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Provide accurate and timely information to customers regarding products, services, and promotions- Assist customers with placing orders, processing returns, and resolving any issues or concerns- Process returns and refunds in accordance with company policies and procedures, ensuring customer satisfaction and retention.- Analyze customer feedback and data to identify areas for improvement in our products or services- Maintain customer records by updating account information and documenting interactions- Collaborate with other team members to ensure a seamless customer experience-Assist with e-commerce listings, including product descriptions, pricing updates, and inventory management.Requirements:- Excellent verbal and written communication skills in English- Strong sales skills with the ability to upsell products or services- Ability to analyze customer needs and provide appropriate solutions- Previous experience in a customer service role is desirable- Knowledge of phone etiquette and professional communication skills- Multilingual abilities are a plus- Proficient in data entry and computer skillsAt SEICO, we value our employees and offer competitive benefits including:- Competitive salary based on experience- Positive work environment with supportive team membersJob Type: Full-time