Customer Care

About Us:At our studio be believe in fostering an environment rooted in the following core values:Student growth: We are dedicated to the growth and development of our students, both as dancers and individuals.Collaborations: we value teamwork, open communication, and collaborative problem-solving to create a positive supportive studio community.Excellence: we strive for excellence and all aspects of our studio from teaching and performances to customer service and studio operations.Life-learning: We embrace a culture of continuous learning and personal growth for ourselves and our students. Position Overview: As the First Impressions Customer Care Registration Coordinator at our thriving dance studio, you will be the face and voice of our organization, responsible for ensuring that every interaction with potential and existing clients is exceptional. We are seeking an individual who is not just competent but passionate about providing outstanding customer service, converting inquiries into registrations, and contributing to the overall success and positive reputation of our studio.Responsibilities:Greet and welcome all visitors and callers with warmth, enthusiasm, and professionalism.Engage with potential clients to understand their needs and interests, and effectively communicate the benefits of our dance programs.Act as the primary point of contact for inquiries via phone, email, and in-person visits, providing accurate information and guidance promptly.Handle registration processes efficiently, ensuring all necessary paperwork is completed accurately and promptly.Utilize persuasive communication skills to influence potential clients and close deals effectively.Anticipate and address customer concerns or questions, demonstrating empathy and problem-solving skills.Maintain a clean and organized reception area and ensure that all marketing materials are readily available.Collaborate with other team members to ensure seamless customer experiences and studio operations.Proactively follow up with potential clients to encourage registration and address any remaining questions or concerns.Assist with administrative tasks such as scheduling, data entry, and filing as needed.Qualifications:Friendly and approachable demeanor with exceptional interpersonal skills.Strong communication skills, both verbal and written.Ability to quickly assess and adapt to different personalities and situations.Proven ability to multitask, prioritize, and manage time effectively.Demonstrated problem-solving abilities and the ability to think on your feet.Proactive and assertive approach to customer interactions.Highly organized and detail-oriented.Reliable and punctual, with a strong work ethic.Passionate about helping people and genuinely interested in the success of our clients.Ability to work independently as well as part of a team.Previous experience in customer service, sales, or hospitality preferred.Pay: $22-$24 PER HOUR Part Time PM hours between 2pm-7pm Hiring Process: We believe in a thorough and fair hiring process to ensure the best fit for both the candidate and our studio are hiring process typically includes:Application: complete our online application form, providing all required information.Initial interview: selected candidates will be invited for an initial interview to discuss their qualifications and alignment with our studio valuesSkill assessment: depending on the role, there may be a skill assessment or demonstration required. Final interview: a final interview will be conducted with Kim members of our team to further and evaluate the candidates fit and potential contributions.Job offer: a job offer will be extended to the successful candidate, followed by a formal contract upon acceptance. We value every applicant's time and commitment throughout the hiring process regardless of the outcome, we strive to provide timely communication to all applicants. Thank you for considering joining our stand studio team. We look forward to reviewing your application and exploring the potential of having you contribute to our studio success! . If you are a proactive, friendly, and customer-oriented individual who thrives in a fast-paced environment and loves the idea of being an integral part of a thriving dance studio community, we encourage you to apply for this exciting opportunity! Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to hearing from you!