Consumer Service Specialist

Job descriptionJob Description:The Technology and Consumer Service Specialist will play a key role in advising and supporting our customers with their Apple technology needs, ensuring absolute satisfaction with our products and services.Primary Responsibilities:1. Promote and sell technology products and services based on customer needs.2. Provide high-quality customer service, responding to customer inquiries and providing product knowledge.3. Troubleshoot customer issues with products and services.4. Maintain up-to-date knowledge of current technology trends, products, and services.5. Collaborate with team members to meet sales goals and improve customer satisfaction.Qualifications:1. Proven experience in sales and customer service, preferably in the technology industry.2. Strong understanding of Apple products, including software and hardware.3. Excellent communication and interpersonal skills.4. Ability to troubleshoot and resolve customer issues.5. Commitment to continuous learning in evolving technology.Requirements:+ 1+ years of experience in Mac OSX and iOS troubleshooting.+ Demonstrated success working in fast-paced, highly competitive, deadline-oriented environment+ A fun, customer-focused attitude+ An extensive amount of experience in basic computer troubleshootingAbout GeekHampton:GeekHampton is an incentive and performance-based company located in Sag Harbor, NY. It is a professional, yet fun environment where performance is recognized and appreciated. We offer a generous base pay and have regular evaluations for raises. In addition, we value family time and the need for you to have time away from work, and that is also why we also give paid vacations to our valuable associates, as well as additional paid time off. We value long-term commitment to our organization, and we reward it accordingly.The most important aspect of being an associate with GeekHampton is the fact that we are a locally owned company with a grand vision for success. We can make quick decisions, with no red tape, and we HIGHLY value people that are loyal to us. There are no corporate politics, and it is a down-to-earth atmosphere where your skills and performance are noticed by all. We have had continual growth for the last 15 years. We have a stable foundation and need stable people to continue our growth.Benefits:Top-Tier Health Insurance, Life Insurance, Dental and VisionPaid Vacation TimeEmployee Discount - 3% Over CostSimple IRA Retirement Account with Company MatchCompetitive Salary based on experience.Job Type: Full-timeSalary: $17.00 - $25.00 per hourExpected hours: 40 per weekBenefits: 401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveVision insurance Experience level: 1 year Weekly day range: Monday to Friday Work setting: In-person Application Question(s): Please let us know your experience with MacOS or iOs. Education: High school or equivalent (Preferred) Experience: Technical support: 1 year (Required) Work Location: In person