Client Success Representative (Teachers

If applying, please answer these three questions:Are you willing to commute to our office in Brookfield Tuesday-Thursday?What interests you most about this position? Why?Which of our core values do you relate to most? Why?Job descriptionYes, this was an application written targeting teachers. Why? Because we have had great success for applicants (which became full-time employees) who have left the education sector for... something more fulfilling. If you want to make a career change for the better, we want to talk to someone who enjoys working with people, being organized, and growing their own career.8bitcreative is seeking an organized and detail-oriented individual for our Client Success Team Member position. This full-time role will require excellent interpersonal and time management skills as well as the ability to multi-task and problem-solve in a fast-paced environment.As part of the Client Success Team, you will be responsible for guiding our new clients through our website design process as well as managing billing tasks, questions, and other requests from current customers. As our clients' primary point of contact, this candidate must possess excellent verbal and written communication skills and be comfortable communicating with customers over the phone, via email, and text throughout the workday.People is What Makes Us UniqueAt 8bitcreative, LLC we look for people who will show up as their whole self because we value opinions & communication, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check whether you align with our company values and culture. If you can see yourself delivering a WOW experience to our partners and team members, check out the description below!Our Core ValuesDelivering a WOW experience through serviceEmbrace and drive changeCreate fun and a hint of weirdnessBe adventurous, creative and open-mindedPursue growth & learningBuild a positive team and family spiritCreate open and honest relationships built on communicationBe humbleNever be afraid to ask for helpDo it right, or dont do it all.Primary Duties and Responsibilities:Communicates with customers via phone, email, and text message. This is a heavy customer service related positionDevelops relationships with clients to ensure satisfaction and loyalty over timeCoordinates with team members to identify daily tasks and responsibilitiesOversees and manages client website design processCreates invoices for services rendered, reviews for accuracy, and sends to clientsServe customers and accommodate their requests quickly and efficientlyUpdate client software and Google Sheets with accurate customer informationProofread & edit website writingAttend weekly team meetings to stay up to dateQualifications:Proficiency in handling multiple tasks in an organized and efficient mannerPeople person with the ability to collaborate effectively with a team on a daily basisComputer competency and familiarity with the G-Suite ProgramsWillingness to learn new software and adapt to technological changesExcellent verbal and written communication skillsProvide positive, reliable customer service with a proven track recordMust have excellent grammar and proofing skillsTrustworthy and dependable nature with the ability to self-manageAble to work in front of a computer for 7-8 hours, 5 days a weekMust be able to commute to Brookfield, Wisconsin Tuesday-ThursdayJob Type: Full-timePay: $43,417.00 - $52,543.00 per yearBenefits:401(k) matchingFlexible scheduleFlexible spending accountPaid time offParental leaveExperience level:1 year or lessSchedule:8 hour shiftMonday to FridayBonus opportunitiesPerformance bonusYearly bonusBrookfield, WI 53045: Relocate before starting work (Required)Work Location: Hybrid remote in Brookfield, WI 53045