Client Service Coordinator

**About Us:**At Brown Insurance Group, we believe in fostering talent and providing our team members with opportunities for growth and advancement. As a leading insurance agency serving clients in Northwest Indiana, we are dedicated to delivering exceptional service and building lasting relationships. We are currently seeking a motivated and customer-focused individual to join our team as a Client Service Coordinator.**Job Description:**As a Client Service Coordinator at Brown Insurance Group, you will play a pivotal role in providing outstanding service to our clients while also having the opportunity to grow and develop your career. Your responsibilities will include:- Responding to client inquiries via phone, email, and in person, and providing accurate and timely information regarding insurance policies, coverage, and claims.- Assisting clients with policy changes, updates, and endorsements, and guiding them through the claims process with empathy and professionalism.- Maintaining detailed records of client interactions and transactions and collaborating with other team members to ensure seamless service delivery.- Participating in ongoing training and professional development opportunities to enhance your skills and knowledge of the insurance industry.- Engaging in mentorship opportunities with experienced team members to gain insights and guidance for career growth and advancement within the company.**Qualifications:**- Previous experience in customer service, preferably in the insurance or financial services industry.- Excellent communication skills, both verbal and written, with a genuine desire to help and serve others.- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.- Ability to obtain state insurance Property & Casualty License withing six months of employment.- Proficiency in computer systems and software, including Microsoft Office suite.- A positive attitude and eagerness to learn and grow within the role and the company.- Required education - High school diploma**Benefits:**- Competitive salary with opportunities for performance-based bonuses and incentives.- Health, dental, and vision insurance coverage.- Retirement savings plan with employer match.- Paid time off and holidays.- Opportunities for professional development and advancement within the company, including mentorship programs and career growth pathways.**How to Apply:**If you are passionate about providing exceptional service to clients and are looking for a company that values your growth and development, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and career aspirations.Job Type: Full-timePay: $15.00 - $20.00 per hourBenefits:401(k) matchingLife insurancePaid trainingProfessional development assistanceCompensation package:Bonus opportunities Schedule:Monday to FridayNo weekendsExperience:Customer service: 1 year (Preferred)Work Location: In person