Call Center Representative

Job descriptionJOB SUMMARYServes as a liaison between the member and the credit union. Provides account information by phone or in person on a full range of credit union products and services, including loans. Processes loan applications, opens new accounts for members, resolves member issues and professionally handles the members daily needs. Provides a variety of transactional services to members including, but not limited to teller duties.KNOWLEDGE AND SKILL REQUIREMENTSHigh school diploma or GED equivalentMust be bondable/insurableDuties require professional oral communicationPossess an ability to interact effectively with Clearpath CU members, co-workers, and managementBasic reading and arithmetic skillsComputer literate, with the ability to learn customer service software applicationsRequires the ability to read, speak, and write English fluentlyMust present a professional appearancePHYSICAL/MENTAL REQUIREMENTSPossess an aptitude to handle stressful situationsCapable of performing simple and complex tasksAbility to comprehend/follow instructions, given both verbally and orallyAbility to maintain an appropriate clean and organized workspaceRepetitive hand/finger actionCapacity to prioritize workload and is multi-tasked orientedNormal vision and hearingCapable of operating various electrical office equipmentJob requires standing and some sedentary work, consisting of occasional walking, and lifting up to 30 poundsESSENTIAL JON FUNCTIONSGreets and welcomes members and credit union visitors in a professional mannerProvides prompt, efficient and accurate services in the processing of member transactions, in-person, by phone, or by mailMay perform teller dutiesMay respond to members email, in-branch or phone requests, problems and complaints. May need to direct members to appropriate person for specific information and assistance in a timely manner. Follows up with person member was referred to verify member concern was resolvedOpen new memberships and accounts, services existing accounts. Set up new account files and provides members with all necessary membership informationProcess member mail, and in branch transactionsPromote Credit Union products and services based on members specific needsAssist members in balancing their checking accounts and resolving account discrepanciesPerform back-office functions/duties as neededProcess loan applications received via phone, online or in person. Assist members with application process, to ensure completeness of information and compliance with lending regulationsInterviews member, gathers information, runs credit, researches any discrepanciesAnswers questions for members throughout the process. Explain the process to include loan options, insurance required, loan policies, rates, payoffs, etc.Enters information into Opening Act system, reviews information, notates non-conforming and out of the ordinary member information relevant to the lending decision. Makes recommendation to loan officer for loan decision taking all factors into consideration. Forward loan to appropriate queue for loan officer decision in a timely mannerMaintain phone and loan application queue following up on any incomplete applications in a timely mannerHandles requests from members for transfers, share withdrawals, check requests, CD/IRA transactions, LOC advances and any other member requestsParticipates in field marketing, in the vicinity of the branch as requestedOther duties as assigned - see back office job list for specific details (if applicable)Pay rate is contingent on relevant experience with the role.Job Type: Full-timePay: $18.00 - $22.00 per hourExpected hours: No less than 40 per week