Call Center Representative

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. Well provide paid training along with continued coaching, so youll feel confident serving our customers. This is a remote position.Job opportunities: Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsInbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional productsMust-have qualificationsTwo years of post-secondary education or higherInstead of the above, two years of relevant work experienceSales only: Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)Training starts: April and May 2024Schedule: Most schedules will include a weekend day and evening hours after completion of trainingWork from home office requirementsDesignated workspace free from noise and other distractionsHigh-speed internet at your expense unless otherwise required by lawComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)All Progressive hardware you receive needs to be connected to a surge protectorCompensation$20.25 or $21.50 per hour depending on the role you are selected forGainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performanceAn additional 10% when you work evening or weekend hoursPerformance-based rewardsAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careWellness & mental health programsHealth care flexible spending accounts, health savings accounts, & life insurancePaid time off, Including volunteer time offPaid & unpaid sick leave where applicable, as well as short & long-term disabilityParental & family leave; military leave & payDiverse, inclusive & welcoming culture with Employee Resource GroupsCareer development & tuition assistanceEnergage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.