Call Center Agent

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 128 physicians, over 1100 employees, and 28 locations from Connecticut, New York, and MassachusettsAt Orthopedic Associates of Dutchess County we believe our employees are our greatest asset. We believe in hiring the best people and cultivating a winning team. Investing in our employees future success is investing in our future success. We hire both experienced medical staff as well as those just starting out in the field looking for an opportunity to learn a profession. We promote from within whenever possible because we know our staff are highly trained and guided towards success!What youll do:The Call Center Agent is responsible for providing quality customer service to our patients and clients. Responsibilities include maintaining an efficient scheduling/registration workflow, greeting all patients and office clients via telephone, pre-registering patients by entering and verifying all patient demographic and insurance information. Scheduling/Rescheduling appointments. Facilitate pre-visit financial counseling by coordinating communications between the patient and our internal finance department. Assist patients and/or family members with any requests presented. Keeps manager informed of any problems or issues regarding provider scheduling. Maintain confidentiality of all written and electronic information which employee has access to as a part of his/her job and observes patient rights, including email. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with co-workers, patients, physicians and management.Responsibilities/Duties:Greet all patients and office guests via telephoneSchedule and/or Coordinate scheduling for all patients/clients calling for all orthopedic, pain management, radiology and strive to provide a one call resolutionEnter patient demographics and insurance information to allow for pre-appointment verificationVerify eligibility for all scheduled appointments and determine deductible payment requirementsInform patients appropriately about insurance coverage, in network vs. out of network benefits with regards to scheduling an appointment at OADCAddress patient balances at time of scheduling, transfer/refer patient to finance department for payment arrangement or to review account balance.Review required authorizations in system for appointments and/or educate patient of insurance guidelines for coverage.Coordinate rescheduling of appointments cancelled by the practice.Notate cancelled or rescheduled appointmentsTransfer calls to appropriate department based on patients needsCommunicate with all departments effectively and efficiently to minimize wait times while providing high quality customer service.Assist patients and/or family members with any requestsMaintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration and supports the teams monthly goalsReview Call reminder reports daily and remove cancelled appointmentsContribute to the teams monthly service goalsMaintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, coworkers and administrationAny and all other duties as assigned by the managerWho you are:Qualifications:Experience in a Medical Office setting.Must possess excellent customer service and communication skills.Must be organized and detail oriented.Insurance, Billing, Computer experience and working knowledge of MS Word strongly desired.High school diploma or equivalent and/or read and write proficientlyWhat we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.