B2B Key Account Manager
2024-05-04
France
BlaBlaCar
About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
BlaBlaCar Daily is BlaBlaCar’s Business Unit within BlaBlaCar dedicated to short distance (less than 80 km distance) carpooling and in particular work to home commute. It is operated with a dedicated mobile application and brand. Strengthened by the acquisition merger of Klaxit in April 2023, short distance carpooling usage is growing rapidly (+60% volume usage YoY in 2023), in collaboration with local collectivities (B2G) and private employers (B2B) co-financing partners.
As the B2B Key accounts manager at BlaBlaCar Daily, you will be responsible for customer relations with a growing portfolio of corporate customers, which you will manage independently. Working directly with the decision-makers at our customers' sites, you will be responsible for all post-sales relations, with the aim of achieving the best possible results with employees and ensuring the long-term viability of the solution with our customers.
Your responsibilities
Ensure the loyalty and development of the customer portfolio by building up a relationship of trust, as a single point of contact
Monitor and advise our customers on the actions to be taken, in line with their budget and the usage statistics provided by BlaBlaCar Daily
Coordinate the implementation of these actions: communication with employees, organization of physical events, advice on the company's HR policy
Be a driving force behind the customer support plan: we are looking to strongly encourage usage & the number of trips done per company
Produce high-quality reports on actions taken, problems encountered and best practices observed
Work with the sales team on development opportunities and the Sales Operations managers and make sure your clients needs are up to date in all our tools (CRM ERP etc)
Your qualifications
You have 3-5 years of experience in account management, customer success or similar role
You have excellent communication skills (written and oral), presentation skills and enjoy building relationships and sharing and learning from others
You are very organized, results-driven, and are able to prioritize in a changing environment
You are fluent in French (written and spoken) and full professional proficiency in English
Fit with our BlaBlaPrinciples
Ability to take ownership, aligned with business priorities
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application
What we have to offer
Full remote possible in the country of employment
4 additional weeks on top of legal maternity leaves
Financial support for home office equipment
Minimum 25 days holiday per year
Local meal plan policy (Swile card)
50% transportation paid (Forfait Mobilité Durable)
Free unlimited carpooling & bus rides
Personal growth via trainings, mentorship, and internal mobility programs
Regular team building events
Mental health support through Moka.care
1 day off per year to test our product
Annual budget for Sport & Cultural activities (180EUR reimbursed)
Interested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
a 60-min video-call with our B2B Account Team Manager, Philippine Heron
a fully remote exercise to evaluate your technical skills
a 45-min video-call to discuss about your exercise
a 45-min video-call with the team for vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
BlaBlaCar Daily is BlaBlaCar’s Business Unit within BlaBlaCar dedicated to short distance (less than 80 km distance) carpooling and in particular work to home commute. It is operated with a dedicated mobile application and brand. Strengthened by the acquisition merger of Klaxit in April 2023, short distance carpooling usage is growing rapidly (+60% volume usage YoY in 2023), in collaboration with local collectivities (B2G) and private employers (B2B) co-financing partners.
As the B2B Key accounts manager at BlaBlaCar Daily, you will be responsible for customer relations with a growing portfolio of corporate customers, which you will manage independently. Working directly with the decision-makers at our customers' sites, you will be responsible for all post-sales relations, with the aim of achieving the best possible results with employees and ensuring the long-term viability of the solution with our customers.
Your responsibilities
Ensure the loyalty and development of the customer portfolio by building up a relationship of trust, as a single point of contact
Monitor and advise our customers on the actions to be taken, in line with their budget and the usage statistics provided by BlaBlaCar Daily
Coordinate the implementation of these actions: communication with employees, organization of physical events, advice on the company's HR policy
Be a driving force behind the customer support plan: we are looking to strongly encourage usage & the number of trips done per company
Produce high-quality reports on actions taken, problems encountered and best practices observed
Work with the sales team on development opportunities and the Sales Operations managers and make sure your clients needs are up to date in all our tools (CRM ERP etc)
Your qualifications
You have 3-5 years of experience in account management, customer success or similar role
You have excellent communication skills (written and oral), presentation skills and enjoy building relationships and sharing and learning from others
You are very organized, results-driven, and are able to prioritize in a changing environment
You are fluent in French (written and spoken) and full professional proficiency in English
Fit with our BlaBlaPrinciples
Ability to take ownership, aligned with business priorities
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application
What we have to offer
Full remote possible in the country of employment
4 additional weeks on top of legal maternity leaves
Financial support for home office equipment
Minimum 25 days holiday per year
Local meal plan policy (Swile card)
50% transportation paid (Forfait Mobilité Durable)
Free unlimited carpooling & bus rides
Personal growth via trainings, mentorship, and internal mobility programs
Regular team building events
Mental health support through Moka.care
1 day off per year to test our product
Annual budget for Sport & Cultural activities (180EUR reimbursed)
Interested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
a 60-min video-call with our B2B Account Team Manager, Philippine Heron
a fully remote exercise to evaluate your technical skills
a 45-min video-call to discuss about your exercise
a 45-min video-call with the team for vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.