Quality Assurance/Mystery Shopper

2020-10-18 remotive.io
USA Only
Alonja Enterprises LLC
ALONJA Enterprises LLC is currently seeking to 10 agents for Quality Assurance Specialist.As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!It's that simple! We provide the client, you make the call!You will set your own schedule, so you are able to work anytime that fits YOUR schedule.

Responsibilities:* Successfully complete a test call* Call all companies provided via assigned lists* Evaluate the level of customer service provided by answering representatives* Document detailed information of overall experience* Complete review submission form prior to the required deadline* Ensure that form is free of errors and misinformationPay Rate:$3.00 per call (7 calls or less) or $25 per completed list
Requirements:* Minimum 6 months customer service experience, preferably call center related* Moderate level of computer knowledge* Ability to work with minimal supervision* Must be self-directed and self-motivated* Strong listening skills* Accuracy* Efficiency* Excellent written and verbal communication skills
Technical Requirements• Active Phone line (mobile or landline)• Mobile Device capable of downloading applications• CPU (Intel or AMD) 2GHz processor (or equivalent)• Resolution of 1,280 x 720 (720p) or greater• Internet Connection.