PAT Assistant

Rare Patient Voice is recruiting for PAT Assistant to join our team!Company Overview:Rare Patient Voice, LLC was founded in 2013 by research industry veteran Wes Michael with a mission to connect patients and caregivers with opportunities to share their opinions with the researchers and companies developing products, treatments, and services to improve lives. RPV is unique in its approach, having been built on a foundation of direct connections and word of mouth. We have assembled a panel of over 100,000 patients and caregivers as a result of attending in-person awareness events, meetings, and conferences, and by working with patient advocacy groups through a robust referral program. We cover more than 1,400 different conditions, both rare and non-rare, and now span the United States, Canada, the United Kingdom, Italy, Germany, France, Spain, Australia, and New Zealand.We work with partners throughout the world who help us to find hard-to-reach patients and caregivers to take part in all types of research including market research, health economics outcomes and real-world evidence, user experience/human factors studies, and clinical trials. We know that our patients and caregivers time is valuable and to date, we have paid them over $10 million dollars for their participation. We work with patients, caregivers, clients, industry partners, and patient advocacy groups to help change healthcare - one Rare Patient Voice at a time!Job SummaryThe PAT Assistant is Responsible for performing diverse clerical and administrative duties for the outreach team. The PAT will coordinate, prepare, collate, and organize various administrative documents for data entry.The PAT should be comfortable with software such as G Suite and Microsoft Office.Full-time, usually daytime business hours, occasional weekends. The location: Remote, USASpecific Skills:Ensures Accountability: Holding self and others accountable to meet commitments.Optimizes Work Processes: Partner with Owner and employees to analyze existing processes and identify opportunities to improve and optimize current operations, with a focus on continuous improvement.Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. Strong Interpersonal SkillsCustomer service orientedQuickly able to identify discrepancies Organizational Skills Takes detailed notes and catches on quickly Follows directions Ability to manage multiple projects at a timeVery proactive and detail-oriented.Problem-solving skillsGood reporting skillsEssential duties associated with this job:Signups oPulling all new sign ups every morning for all countries (US, CA, Australia, France, Germany, Italy, New Zealand, Spain, and the UK). oIdentify new sign-ups for current outreach studies. Add to outreach doc in PM tab (as needed) oProcess profiles Referral Link Emails Send referral link intro/thank you emails orespond to any questions oLog payment preference- amazon gift or check. Confirm and log address and who to make check out to. Outreach oDeep search in Qone for outreach studies oAdd outreach profiles to PM outreach tab Education, Training and Professional Experience A high school diploma and relevant experience, or equivalent degree2+ years of relevant experienceData entry skills Excellent keyboard skillsEfficient in google docs and excel Knowledge of clerical and administrative proceduresProficiency MS Office software.Basic computer skills Excellent client-facing and internal communication skillsPhysical Demands: The physical demands outlined here are necessary for an employee to adequately perform the fundamental work duties. Therefore, reasonable accommodations may be offered to assist individuals with disabilities in performing essential job duties.Employees must sit regularly, use their hands and fingers frequently, speak, and often hear while performing their duties.This is not a comprehensive list of all duties and responsibilities of this job, and other duties may be assigned as the role evolves or changes as necessary.For employees and applicants, this job description is subject to change, nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time, this description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; and this job description is subject to change at any time.Benefits:Paid TrainingAdvancement opportunities401(K)Competitive Benefits PackageTo apply for this position please send your resume to ------------Rare Patient Voice believes in diversity and is committed to providing fair employment opportunities for all applicants. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, status as a military or veteran, or disability status. We are committed to working with and providing reasonable accommodations for job applicants with disabilities.