EMEA Regional Operations Manager - Edtech

2021-10-17
EMEA Only
Genius Group
Company Description
Genius Group is the world’s leading entrepreneur education company with 1.8 million students in 200 countries. We are developing a lifelong education system that spans from early learning, primary and secondary school, through to university, adult education and corporate training.
As part of the United Nations Global Compact, we are connecting students, teachers, leaders, entrepreneurs and change makers with the tools and global community they need to achieve positive, measurable impact towards the 17 United Nations Global Goals.
We believe that it is the entrepreneurs of the world who have the power to carry forth the transformational change necessary for the future. We are disrupting the education system with our GeniusU Edtech platform and a curriculum that prepares students of all ages and skill levels to be impactful change makers. Instead of training people to “get a job” as an employee, we show them how to forge their own path, ignite their own genius, and design the life of their dreams. https://www.geniusgroup.net/

Job Description
At the Genius U, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You’ll be highly skilled in customer relationship management, team development, people management, event management, and regional marketing. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. In this role you will oversee a multitalented team of marketing and sales professionals, customer and faculty community managers, event execution teams and data analysts. Your ultimate responsibility is to increase our operational efficiency in the across our APAC region.
Objectives of this Role

Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Develop, implement, and maintain quality assurance protocols
Manage and increase the organizations NPS scores
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s capacity to deliver quality educational products to customers
Actively pursue strategic and operational objectives
Meet regional sales and execution targets
Ensure operational activities remain on time and within a defined budget
Track staffing requirements, hiring new employees as needed
Oversee accounts payable and accounts receivable departments

Daily and Monthly Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional support teams in improving the proprietary tools and systems
Work closely with legal and safety departments to make sure activities remain compliant
Oversee currivulum and events management
Conduct budget reviews and report cost plans to upper management


Qualifications

Bachelor’s degree in operations management, business administration, or related field
2+ years’ proven experience in an operations management position
Strong budget development and oversight skills
Experience managing to a P&L + sales targets
Excellent ability to delegate responsibilities while maintaining organizational control of team operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of general business software and aptitude to learn new applications

Preferred Qualifications

Working knowledge of management software programs, including Salesforce, NetSuite, and QuickBooks
Strong HR skills, including employee relations
Sales experience


Additional Information
All your information will be kept confidential according to EEO guidelines.