Billing Manager

USA and Europe only
MURAL is on a mission to inspire and connect imagination workers globally.
MURAL is a digital workspace for visual collaboration that connects over 50 percent of Fortune 100 enterprises. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.
Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation.
MURAL is headquartered in San Francisco and employees over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to take MURAL to the next level.

We are looking for a Billing Manager to join our growing Finance team of experts to fully manage the processes and people responsible for all client billing operations. The ideal candidate has a passion for finding solutions and creating processes that support strategic opportunities for our company. In addition to carrying out the operational duties within client billing, accounts receivable and collections, this role will participate in hiring and training a Billing Specialist. The right person for the job will apply their knowledge of billing operations and the accounts receivable process in a high-volume SaaS environment to solve problems and find opportunities for improvement while creating a team culture that aligns with our values.

Manages the billing function and team
Work closely with the Sales team on various billing related issues
Proactively monitor aging reports, following up on delinquent accounts and managing A/R collections
Assess current billing operations, offer recommendations for improvement, and implement new processes
Resolve customer inquiries in an accurate, timely manner
Assists in the monthly revenue recognition process.
Assist with the annual financial statement audit
Create and distribute periodic billing metrics and reports; prepare special reports, as requested
Participates in the hiring, training and continual coaching and development of Billing Specialist team
Provide sales and billing reports to leadership as needed
Assist in preparation of sales and VAT tax returns
Collaborate with team members to assist with ad-hoc projects and miscellaneous tasks

The top candidate will have the following skills:

3+ Years of experience in billing, AR and collections in a high-growth SaaS organization
1+ Years experience with Salesforce and billing systems from quote to cash collection
Deep understanding of subscription billing and financial concepts
Proven track record for improving processes and problem-solving
Strong leadership skills with an ability to coach and motivate
Strong analytical and problem-solving skills
Strong knowledge of Google Apps (Gmail, Docs, Spreadsheets, etc)
Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
Bonus Points: experience using Netsuite, Stripe and Billing Platform

In addition to being part of our quest to help people empower their imagination, we offer:

Competitive salary and benefits
Flexible working hours
Ability to work remotely
Flexible time off
A phenomenal learning environment for you to develop

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

Make Others Successful
Adapt to Thrive
Show Up With a Smile
Generate Wows
Think Global
Play to Win and Have Fun

Practicing equality through imagination work.
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.