Contractor Operations + Stategy Manager

At Yardzen, we believe people are at their best when they’re outside.We have a simple promise: help people envision the outdoor spaces of their dreams, all online, and then match them with the right local contractors to bring their design to life. Since our launch in 2018, we’ve helped thousands of homeowners achieve their dream yards, make environmentally responsible decisions, boost their property values and get more out of their outdoor spaces. We are disrupting the $200 billion outdoor renovation industry. By leveraging technology and creating an innovative online process, we offer a more straightforward, transparent, and delightful design and build experience for the modern homeowner. We’ve been recognized as a Forbes Best Startup Employer, Fast Company Most Innovative Company, named to Inc. Magazine’s Best Places to Work, and written about by Architectural Digest, The New York Times, Sunset Magazine, House Beautiful, The Wall Street Journal, and Forbes. And we’re just getting started. Yardzen is seeking an experienced Operations Manager to join our team. This manager will drive alignment, accountability, and success for our Landscape Contractor Network and enable us to scale effectively and efficiently. This role will play a critical role in Yardzen’s continued growth. As our contractor network grows, this role will be responsible for optimizing processes and overseeing the recruiting and retention of our contractors.About the role:Develop and implement operational systems and processes to drive alignment, accountability, and success for our Landscape Contractor Network (from OKRs to communications to market saturation and more), resulting in positive outcomes for Clients and our Contractor network.Monitor and deliver regular qualitative and quantitative reporting to drive insights on improvements, ensure compliance, and drive Client/Contractor satisfaction individually and at scale.Identify opportunities to drive ongoing efficiencies and improvement across the Build/Contractor Operations Team.Function as the voice of the contractors when communicating internally with Product, Marketing, CX, and Design to share feedback, ideas, and stories.Conduct regular check-ins with professionals to gather feedback and enhance efficiency and effectiveness.Establish programs and procedures that build culture and community to improve retention for all contractors in the network.Partner cross-functionally with data science to analyze trends and feedback to make data-driven decisions that will improve outcomes.Establish programs and procedures that build culture and community to improve retention for all contractors in the network.Coordinate events with contractors - town halls, etcFacilitate the onboarding and launch of new contractors in collaboration with acquisition specialists.Develop and execute market-level strategies for contractor acquisition and management.Ensure network compliance by managing licenses, reviews, and ratings.Ensure timely collection of payment.Coordinate with acquisition specialists to address inbound Pro-network requests efficiently.Facilitate the onboarding and launch of new contractors in collaboration with acquisition specialists.About you:5+ years in an Operations Manager roleExperience in platform strategy development or collaborating with product teams to create tooling solutions that enhance operational efficiency and drive business growthDemonstrated experience in effectively leading and managing teams, fostering collaboration, and achieving shared goals.Strong organizational and prioritization skills, with the ability to manage multiple initiatives and projects while maintaining high-quality standards.Ability to leverage data to draw insights and make decisionsNice to have:Experience working closely with small businessesExperience in the landscape and/or construction industryNon-negotiables (for everyone at Yardzen): You believe in the benefits of outdoor living.You appreciate beautiful spaces and good design.You have startup experience and thrive under pressure and with ambiguity. You embrace change and lead with a growth mindset.You’re a real teammate and would be described by those who know you as a genuinely kind person. Culture is critical in the early days and we’re looking for goodness and grit.Benefits & PerksEquity in YardzenCompany-sponsored medical, dental, and vision insurance for the employeeUnlimited PTO 12 weeks paid parental leave Health & wellness stipendCell phone and internet stipendHome office stipendAt Yardzen, we’re committed to creating a space where our employees can bring their full selves to work and have equal opportunities to succeed. We are looking for people that will add to our culture, not just fit in. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, or veteran status, if joining this mission speaks to you, we encourage you to apply!Since April 2020, we're a remote-first organization. We believe work is a thing you do, not a place you go, and we can stay connected as an organization from anywhere. We believe that clearly defined goals combined with awesome people, authentic empowerment, and autonomy create the best results. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or the recruiting process, please contact us at [email protected] is registered as an employer in many, but not all, states. If you are not located in a state where Yardzen is registered, you will not be eligible for employment.